Actions
Empower conversations with Actions in your NLX workspace—send content or perform tasks
This feature is currently available to enterprise tiers only.
What's an Action?
Actions are the one-way cousins of Data requests. While Data requests can retrieve and send content from an external source and must have a defined response body, Actions only send content. They perform external tasks and merely inform NLX on whether or not the call was successful.
Actions are useful for a variety of external tasks:
Sending an email or SMS
Scheduling bookings or calendar meetings
Triggering Robotic Process Automation
To access, click Resources in your workspace menu and choose Actions:
Requirements
An Action must always employ the following to function:
Actions features
ImplementationRequest modelAction settings
An Action's Settings tab provides a few options:
Description: Enter or modify an explanation of the resource for better filing and organization in the workspace
Tags: Add or remove Resource tags for better filing and organization in the workspace
Send context: Provides the context set to the conversation at the time the webhook is called
Enable advanced data model: This is on by default as it allows the use of the schema auto-generation features and additional data structure improvements
To delete an Action, select the Delete option under Danger zone. If the Action is used in a flow(s), modify affected flows and create a new application build/re-deploy to experience the change.
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