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  • What's an Action?
  • Requirements
  • Actions features
  • Action settings
  1. Build
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Actions

Empower conversations with Actions in your NLX workspace—send content or perform tasks

Last updated 26 days ago

This feature is currently available to enterprise tiers only.

What's an Action?

Actions are the one-way cousins of . While Data requests can retrieve and send content from an external source and must have a defined response body, Actions only send content. They perform external tasks and merely inform NLX on whether or not the call was successful.

Actions are useful for a variety of external tasks:

  • Sending an email or SMS

  • Scheduling bookings or calendar meetings

  • Triggering Robotic Process Automation

To access, click Resources in your workspace menu and choose Actions:


Requirements

An Action must always employ the following to function:


Actions features


Action settings

An Action's Settings tab provides a few options:

  • Description: Enter or modify an explanation of the resource for better filing and organization in the workspace

  • Send context: Provides the context set to the conversation at the time the webhook is called

  • Enable advanced data model: This is on by default as it allows the use of the schema auto-generation features and additional data structure improvements

Tags: Add or remove for better filing and organization in the workspace

To delete an Action, select the Delete option under Danger zone. If the Action is used in a flow(s), modify affected flows and create a to experience the change.

Implementation
Request model
Resource tags
new application build/re-deploy
Data requests
Request model
static response
external webhook
Action node