Actions

Empower conversations with Actions in your NLX workspace—send content or perform tasks

This feature is currently available to enterprise tiers only.

What's an Action?

Actions are the one-way cousins of Data requests. While Data requests can retrieve and send content from an external source and must have a defined response body, Actions only send content. They perform external tasks and merely inform NLX on whether or not the call was successful.

Actions are useful for a variety of external tasks:

  • Sending an email or SMS

  • Scheduling bookings or calendar meetings

  • Triggering Robotic Process Automation

To access, click Resources in your workspace menu and choose Actions:

Requirements

An Action must always employ the following to function:

Actions features

ImplementationRequest model

Action settings

An Action's Settings tab provides a few options:

  • Description: Enter or modify an explanation of the resource for better filing and organization in the workspace

  • Tags: Add or remove Resource tags for better filing and organization in the workspace

  • Send context: Provides the context set to the conversation at the time the webhook is called

  • Enable advanced data model: This is on by default as it allows the use of the schema auto-generation features and additional data structure improvements

To delete an Action, select the Delete option under Danger zone. If the Action is used in a flow(s), modify affected flows and create a new application build/re-deploy to experience the change.

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