LogoLogo
  • GETTING STARTED
    • Welcome to the NLX platform
    • How NLX works
    • Guides
      • Analytics dashboard
      • Chat
      • Generative Journey (Slots)
      • Model Context Protocol
      • Voice
      • Voice+ script
      • Touchpoint components
        • Carousel modality
        • Video modality
    • Terms & concepts
    • Generative AI
    • Developer
  • Build
    • Workspace setup
    • Flows
      • Intro to flows & variables
      • The Canvas
      • Flow settings
      • Nodes
      • Flow appearance
    • Resources
      • Actions
        • Implementation
        • Request model
      • Analytics tags
      • Context variables
      • Data requests
        • Implementation
        • Response model
        • Request model
      • Knowledge bases
        • Ingest content
        • Add metadata (beta)
        • Apply KB
      • Lifecycle hooks
        • Implementation
      • Modalities
      • Secrets
      • Slots (custom)
        • Adding values
        • Translating slots
      • Voice+ scripts
        • Add + download script
        • Deploy script + install SDK
        • Create Voice+ flow
    • Integrations
      • Channels
        • Alexa
        • Amazon Chime SDK
        • Amazon Connect
        • AWS End User Messaging SMS
        • AWS End User Messaging Social
        • Bandwidth
        • Genesys
        • Twilio
        • Zendesk Sunshine
      • LLM services
        • Amazon Bedrock
        • Anthropic
        • Azure OpenAI
        • Cerebras
        • Cohere
        • Google Vertex AI
        • Groq
        • NVIDIA
        • OpenAI
        • xAI
      • NLP
        • Amazon Lex
        • Google Dialogflow
        • Google Dialogflow CX
        • Custom NLP
    • Translations
  • Deploy & test
    • Applications
      • Attach flows
      • Assign default behavior
      • Add channels
        • API
          • REST API
        • Alexa
        • Amazon Chime SDK
        • Amazon Connect
        • AWS End User Messaging SMS
        • AWS End User Messaging Social
        • Genesys
        • Genesys SMS
        • Messenger
        • Microsoft Teams
        • Slack
        • SMS via Bandwidth
        • Twilio SMS
        • Twilio Voice
        • WhatsApp via Twilio
        • Zendesk Sunshine
      • Deploy
      • Optional: Set lifecycle
      • Optional: Set languages
    • Test
      • Test a conversation
      • Automated tests
      • Test an external integration
  • Analyze
    • Conversations
    • Analytics
      • Creating dashboards
      • Formulas & multi-metrics
      • Canvas analytics
    • Training
  • Workspace Settings
    • Escalation channels
    • Resource tags
    • Audit
  • Admin
    • Access control
      • Roles & permissions
    • Notifications
    • FAQ
    • Contact support
Powered by GitBook
On this page
  • How to contact us
  • Submit a ticket from your account
  • Send an email
  1. Admin

Contact support

Access the Support Team for issues, inquiries, or requests about the NLX platform

Last updated 18 days ago

How to contact us

We want you to feel supported as an NLX user. If you experience production issues or have a feature request, please reach us through one of the available methods.

Once your ticket is received and reviewed by our Support Team, a ticket number, type, category, and priority will be assigned. You'll also receive an email confirmation with the ticket number. To add comments to a ticket, simply reply to your confirmation email.

Submit a ticket from your account

Easily generate a support ticket from your NLX workspace.

  • Select Support from your workspace navigation menu > Click Contact support

  • Complete all fields under the Contact us section

  • Provide a description of the issue, inquiry, or feature request

Send an email

Write to

Include the following in your message:

  • Subject specific to the issue

  • Description of issue, inquiry, or feature request

  • Steps to reproduce the issue (if applicable), including screenshots

  • Device type (mobile or desktop) & browser type

support@nlx.ai