Canvas analytics
Quickly analyze usage of your conversation flow in in NLX
Last updated
Quickly analyze usage of your conversation flow in in NLX
Last updated
While in the , you can inspect the number of unique user conversations that have hit each node in a deployed application. This becomes useful to identify the pathways taken with a particular flow and assess the efficacy or potential gaps of a flow.
Be sure to using the flow you want to analyze before engaging with the Canvas analytics.
To access this feature, select your flow and enable the Analyze icon from your Canvas toolbar:
Select a flow from your workspace
Select the Analytics icon (bar chart icon) in the Canvas toolbar
You can continue to modify and build with your flow while in Analyze mode. To disable viewing Canvas analytics, simply click the Analytics icon again.
Looking for more? Get acquainted with the rest of your .
Tagging nodes using either built-in tags or custom ones added to your workspace allows you to filter your conversation while viewing your flow with Analyze enabled.
NLX's system tags can be used to tag any node in your conversation flow and does not automatically determine what is automated, helpful, or not helpful.
Automated
Helpful
Not_helpful
When analyzing, your flow presents a number indicator on every node, corresponding to the total unique counts the node was hit by users:
You may further refine your analysis view with these available filters:
Application: Specify the application in cases where your flow is attached to multiple
Start time: Apply the beginning of a date range
End time: Apply the end of a date range
+ add custom tags using of your workspace Resources
Looking to assign tags to nodes in your flow? See
: View a particular conversation's path with a user
Tag: Select a tag from your workspace if in the flow
