Amazon Connect

Learn to set up an Amazon Connect communication channel for your application in your NLX workspace

The Amazon Connect channel requiresin your workspace before a channel can be created.

Create Amazon Connect channel

Navigate to Channels tab of your application
Expand Amazon Connect option
Select + Create channel link
Choose your Amazon Connect workspace integration from the Integration dropdown

Optional:
Custom conversation timeout: Toggled OFF by default. Terminates call after defined time (in minutes) has passed when no user inputs are received
Amazon Connect instance ID
Fulfillment Lambda ARN: If provided, this overrides the
Region: The AWS region your Connect instance is deployed through

Click Create channel

Configuring Amazon Connect to use your NLX application

Log in to your AWS account and go to the
Select your instance, then choose Flows from the Overview menu.
From the Bot dropdown, select your application's name followed by an _AmazonConnect suﬃx (e.g., MyApplication_AmazonConnect)
Under the AWS Lambda section, use the Lambda Functions dropdown to select the AWS Lambda Function created by your NLX integration

Import contact flow into Amazon Connect

Within NLX, go to your application's Deployment tab. Click the Details link beside a deployment
Expand Amazon Connect under Setup instructions and click Download contact flow
A JSON ﬁle will be downloaded to your computer
Log in to your Amazon Connect instance > Select the Access URL under Access information in your Amazon Connect console
Select Contact flows from the menu > Click the Create contact flow button
Under the new contact ﬂow, click the down arrow to the right of Save and select Import flow (beta)
Click the Select button to locate the JSON template downloaded to your computer. Select Import
The JSON file is imported into your Amazon Connect instance, and the contact flow may look something like this:

Assign a phone number

Open the Channels menu in Amazon Connect and choose Phone numbers
Click Claim a Phone Number > Select a Toll-free or Direct Inward Dialing (DID) number
Assign the phone number to the Contact Flow created

Last updated 16 days ago

Create Amazon Connect channel

Navigate to Channels tab of your application

Expand Amazon Connect option

Select + Create channel link

Choose your Amazon Connect workspace integration from the Integration dropdown

Optional:

Custom conversation timeout: Toggled OFF by default. Terminates call after defined time (in minutes) has passed when no user inputs are received
Amazon Connect instance ID
Fulfillment Lambda ARN: If provided, this overrides the
Region: The AWS region your Connect instance is deployed through

Click Create channel

Configuring Amazon Connect to use your NLX application

Select your instance, then choose Flows from the Overview menu.

From the Bot dropdown, select your application's name followed by an _AmazonConnect suﬃx (e.g., MyApplication_AmazonConnect)

Under the AWS Lambda section, use the Lambda Functions dropdown to select the AWS Lambda Function created by your NLX integration

Import contact flow into Amazon Connect

Within NLX, go to your application's Deployment tab. Click the Details link beside a deployment

Expand Amazon Connect under Setup instructions and click Download contact flow

A JSON ﬁle will be downloaded to your computer

Log in to your Amazon Connect instance > Select the Access URL under Access information in your Amazon Connect console

Select Contact flows from the menu > Click the Create contact flow button

Under the new contact ﬂow, click the down arrow to the right of Save and select Import flow (beta)

Click the Select button to locate the JSON template downloaded to your computer. Select Import

The JSON file is imported into your Amazon Connect instance, and the contact flow may look something like this: