Analytics

Easily track conversation performance and the metrics that matter with NLX

What's Analytics?

Analytics provides visibility on the performance of any deployed applications in your workspace through various metrics you choose. Whether using provided templates or constructing your own, Analytics is where you set up one or more dashboards of various metrics to regularly view and monitor activity.

To access, click Analytics in your workspace menu:

Consider using Analytics tags to generate insightful data. 1) Use system tags or add custom analytics tags from the Resources menu. 2) Apply Analytics tags to nodes in your intent flow.

---

Filtering dashboard results

Filter all metrics displayed in any dashboard using the available dashboard filters listed at the top of the Analytics page:

• From/to: Enter calendar date and time to filter performance results within this window

• Region: Filter by Global region or European Union

---

Analytics features

Creating dashboardsFormulas & multi-metricsCanvas analytics

Check out Clusters to see semantic grouping of user utterances marked as "unknown" for assessing automation opportunities.