Training
Identify and quickly train unrecognized user inputs in your NLX workspace
This feature is currently available to enterprise tiers only.
What's Training?
Training lists all user utterances that triggered an application's Unknown behavior because a user's intent, and therefore an appropriate flow, could not be identified. Training allows you to add unknown user messages to existing training data, refine existing training data to better adapt to user language, or to identify possible actions or flows your users require.
To access, click Training in your workspace menu:
Unknown messages
The Unknown tab lists all utterances from users where intent was unrecognized and unable to be matched to a flow, thus invoking the Unknown default flow from your application.

Unknown messages are organized by the following:
Text: The user input or utterance
Sent: Date the input or utterance was made
Confidence score: The confidence level of the NLP in matching the user's utterance
Flow: The flow that the NLP routed the user to
Trained flow: If trained, displays the flow the user input was added to
Clusters
Clusters group user utterances semantically, providing you with a visual presentation of key topics commonly queried by your users. They can provide insight into the needs of users as well as opportunities for automation:
Toggle between Table or Map view to change the visual presentation of captured clusters. Clusters provide the following information:
Label: The semantic description provided to the cluster group (can be renamed by typing in the Label field in Table view)
Phrases: The number of user inputs (with total percentage) that comprise the cluster
Unknowns: The number of times the user input triggered the application's Unknown response
Flows: The number of flows where user inputs matching the semantic cluster appeared
Subclusters (only visible in Table view): The number of individual sub groups that comprise the cluster. Expand each cluster row to view
Hover over a row and select the expand icon (in Table view) or select the card (in Map view) to view advanced details, including all flows and timestamp of phrases.
Filters
You may use any filter to narrow the results by Application, Flow, Region, Language, Start & End times, Channel, exact text (Search), and/or Confidence score. Results automatically update as filters are applied.

Flow recognition training
You may easily add an unknown user utterance as a training phrase to better train your application's AI model(s) when identifying user intent and matching to the correct flow.
Select Training from workspace menu > Click the checkbox to the right of the message you wish to train
Choose Train flow link. You can select as many items as you'd like, but they will all be added to the same flow's training data
Select a flow from the dropdown
Select/deselect language(s) associated with the chosen flow
Enter any phrase adjustments to alter the inputs (messages will otherwise be added to a flow's list of Training phrases as they appear)
Click Confirm
Trained messages remain with information under the Trained flow column and as part of a flow's Training phrases.
Be sure to create a new build and re-deploy your application to experience any changes.
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