Knowledge bases
Tap into more information resources to assist your customers in your NLX workspace
Last updated
Tap into more information resources to assist your customers in your NLX workspace
Last updated
A Knowledge base (KB) is an on-demand library that provides answers to a variety of topics related to your business. It can be used to address common questions, provide guidance or instruction, and can impart information to users without the need to create dedicated flows.
Knowledge bases is where you'll set up and manage your libraries of knowledge for your conversational AI application to access.
To access, click Resources in your workspace menu and choose Knowledge bases:
A Knowledge base must always employ the following to function:
A Knowledge base's Settings tab provides a few options:
Description: Enter or modify an explanation of the resource for better filing and organization in the workspace
Minimum confidence score: When the generative-AI's response is at or above this value, it assumes it matched the query with certainty and will deliver the answer
Summarize: Rephrase responses from your content for more natural dynamic messaging
Temperature: Controls the randomness of a rephrased response back to a user. The higher the value, the greater the flexibility given to the LLM model; the lower the value, the more conservative and focused the rephrased response
Top P: Determines the limit to how many word choices are considered when rephrasing a response; the lower the number, the more conventional the output
Tags: Add or remove for better filing and organization in the workspace
To delete a Knowledge base, select the Delete option under Danger zone. If the Knowledge base is assigned to your application's Unknown behavior or referenced in a flow with a Knowledge base node, modify and create a to experience the change.