Channels

Effortlessly set up a third-party channel provider in your NLX workspace

Channels are the modes through which users interface with your applications, from voice to text to multimodal. An application may be set up to communicate across one or more channels, providing a breadth of modalities and users experiences.

For third-party channel offerings in NLX, several must undergo a one-time integration in your workspace to make them functional. The Integrations section of the workspace menu is where these integrations are set up.

The following channels require a one-time integration in your workspace:

AlexaAmazon Chime SDKAmazon ConnectAWS End User Messaging SMSBandwidthGenesysTwilioZendesk Sunshine

Once complete with your integration, navigate to your application's Channels tab to enable the channel for it.