Google Dialogflow CX

Quickly set up Google Dialogflow CX NLP into your NLX workspace

Integrate Google Dialogflow CX

Need a Google service account to authenticate your Google Cloud service? Check our walkthrough here.

To integrate with the Dialogflow CX NLP engine, begin by selecting Integrations from your workspace menu:

• Click + Add integration > Choose Dialogflow CX from the Type dropdown

• Provide your integration a name

• From your Google Cloud (GCP) Console, obtain your private key JSON file from your Google service account. Instructions here: https://cloud.google.com/iam/docs/service-account-overview

• From the GCP Console API Library, select Dialogflow API > Click Enable

• In your GCP Console, assign the following three roles under the IAM page > Click Save

  • Dialogflow API Admin

  • Dialogflow API Client

  • Dialogflow Conversation Manager

• Once you have obtained your private key JSON file, upload it to the Instructions section in NLX > Select Create integration

At any time, you may edit or delete your Google Dialogflow CX integration by expanding the integration name and selecting the edit or delete icons.