Google Dialogflow CX

Quickly set up Google Dialogflow CX NLP into your NLX workspace

Integrate Google Dialogflow CX

Need a Google service account to authenticate your Google Cloud service? Check our walkthrough here.

To integrate with the Dialogflow CX NLP engine, begin by selecting Resources from your workspace menu and choosing Integrations:

• Click + Add integration > Choose Dialogflow CX from the Type dropdown

• Provide your integration a name

• From your Google Cloud (GCP) Console, obtain your private key JSON file from your Google service account. Instructions here: https://cloud.google.com/iam/docs/service-account-overview

• From the GCP Console API Library, select Dialogflow API > Click Enable

• In your GCP Console, assign the following three roles under the IAM page > Click Save

  • Dialogflow API Admin

  • Dialogflow API Client

  • Dialogflow Conversation Manager

• Once you have obtained your private key JSON file, upload it to the Instructions section in NLX > Select Create integration

At any time, you may edit or delete your Google Dialogflow CX integration by expanding the integration name and selecting the edit or delete icons.