Voice+ scripts
Create voice-guided steps for your web assets in the NLX platform
Last updated
Create voice-guided steps for your web assets in the NLX platform
Last updated
Voice+ involves enriched multimodal experiences that pair voice prompts with visual assets from web, mobile, or IoT applications. Voice + experiences synchronize a conversational AI assistant's voice messaging to the planned progression of steps customers take to complete a task online.
A customer calls a phone number
Your conversational AI application greets the customer and asks, “How may I help you?”
Your application identifies the customer's intent and matches to an applicable
An SMS containing a link to your web/mobile/IoT asset is texted to the customer
From there, the conversational AI assistant guides the customer in real-time through the series of onscreen steps until the customer's need has been met
Watch a Voice+ experience in action:
To access, click Resources in your workspace menu and choose Voice+ scripts:
A Voice+ experience must always employ the following to function:
A Voice+ script's Settings tab provides a few options:
Description: Enter or modify an explanation of the resource for better filing and organization in the workspace
API key: Enter your API key or auto-generate one for authorization.
Whitelisted domains: Add your URL to this section to prevent CORS errors and allow for proper Voice+ transmission
Want to see more? View
Tags: Add or remove for better filing and organization in the workspace
To delete a Voice+ script, select the Delete option under Danger zone. If a is referenced in a flow, modify the affected flows and create a to experience the change.