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  • What's a Voice+ experience?
  • Checklist
  • Voice+ features
  • Voice+ settings
  1. Build
  2. Resources

Voice+ scripts

Create voice-guided steps for your web assets in the NLX platform

Last updated 26 days ago

What's a Voice+ experience?

Voice+ involves enriched multimodal experiences that pair voice prompts with visual assets from web, mobile, or IoT applications. Voice + experiences synchronize a conversational AI assistant's voice messaging to the planned progression of steps customers take to complete a task online.

  1. A customer calls a phone number

  2. Your conversational AI application greets the customer and asks, “How may I help you?”

  3. Your application identifies the customer's intent and matches to an applicable

  4. An SMS containing a link to your web/mobile/IoT asset is texted to the customer

  5. From there, the conversational AI assistant guides the customer in real-time through the series of onscreen steps until the customer's need has been met

Watch a Voice+ experience in action:

To access, click Resources in your workspace menu and choose Voice+ scripts:


Checklist

A Voice+ experience must always employ the following to function:


Voice+ features


Voice+ settings

A Voice+ script's Settings tab provides a few options:

  • Description: Enter or modify an explanation of the resource for better filing and organization in the workspace

  • API key: Enter your API key or auto-generate one for authorization.

  • Whitelisted domains: Add your URL to this section to prevent CORS errors and allow for proper Voice+ transmission

Want to see more? View

Tags: Add or remove for better filing and organization in the workspace

To delete a Voice+ script, select the Delete option under Danger zone. If a is referenced in a flow, modify the affected flows and create a to experience the change.

the NLX showcase
Voice communication channel integrated in the workspace
Voice+ s
cript
Voice+ build & SDK installment
Voice+ mode triggered in an intent flow and bot deployed
Add + download script
Deploy script + install SDK
Resource tags
flow
new bot build/re-deploy
Voice+ node