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On this page
  • Checklist
  • Pre-setup: Integrations
  • Step 1: Construct a flow
  • Step 2: Deploy application
  • Step 3: Install NLX Touchpoint SDK
  1. GETTING STARTED
  2. Guides

Chat

From start to finish, set up a chat-based application with NLX

Last updated 23 days ago

Checklist

You'll complete the following to successfully launch your chat application:


Pre-setup: Integrations

Est. time to complete: ~5 minutes

A one-time integration of a Natural Language Processing (NLP) engine must be completed in your workspace:


Step 1: Construct a flow

Est. time to complete: ~10 minutes

Begin by identifying the tasks your conversational AI application will automate and organize them into individual topics handled by . Determine the sequence of steps and messaging that the conversational application follows to assist a user with the task. The conversation workflow is assembled in a flow's Canvas with a pattern of nodes similar to a flow diagram.

Each flow is invoked when your chosen AI model identifies user intent from a user's utterance ("I want to order room service") and matches it to a flow you've created (OrderRoomService). This match is done based on the training data you provide for your AI model.

  • Select Flows in workspace menu > Choose New flow > Enter a descriptive name (no spaces or special characters) > Select Save

  • Connect first node to Start node > Connect sequential nodes via node edges or stacking

  • Add conversational AI messages to nodes by selecting + Add message on a node's side panel

  • Click Save

Repeat for any additional flows your application will help automate.


Step 2: Deploy application

Est. time to complete: ~10 minutes

Now you'll create the conversational AI application users will interface with. This step involves attaching all flows you want your application to access, defining flows to handle certain behaviors, and setting up the channel your application supports.

  • Select Applications from workspace menu > Choose New application

  • Enter a descriptive name > Click Save

  • Click Flows tab of application > Select Attach flows > Attach one or more flows created to make available to your application > Click Attach selected then Save

  • Select Default behaviors tab of application > Assign any attached flows to the application's behaviors > Click Save

  • Select Channels tab of application > Expand API option > Click + Create channel

  • Click Create channel

A build constructs the array of flows that make up your conversational AI application and updates any changes made to your flows, while deploying makes a successful build live:

  • Click Deployment tab of application > Select Create or Review & build

  • Wait for validation to complete > Select Create build*

  • When satisfied with a successful build, click Deploy


Step 3: Install NLX Touchpoint SDK

Est. time to complete: ~10 minutes

To make your application available through your frontend and adjust the look, feel, and chat experience with theming and custom UI components, install the NLX Touchpoint SDK:

  • From Deployment tab of application, select Details next to the Deployed status

  • Expand the API section under Setup instructions in the pop-up > Select Open Touchpoint configurator

  • Make adjustments to the theming > Copy Setup snippet > Install on your site

Complete by attaching training data and attaching slots

Add nodes by right-clicking on the Canvas & choosing New node (see available )

Looking for more? See

Click + Add domain under Whitelisted domains > Add your webpage's URL and

*After a build status appears as Built, you may use the Test feature to test the conversation with your application using the latest build.

Looking for more? See

Looking for more? See the

🟢
Steps for NLP integration
flows
Flow setup
🧠
Intro to flows
https://developers.nlx.ai
🧠
Manage channels
🧠
Developer docs
node types