SMS via Bandwidth

Learn to set up an SMS via Bandwidth communication channel for your application in your NLX workspace

The SMS vis Bandwidth channel requires a one-time integration in your workspace before a channel can be created.

Create SMS via Bandwidth channel

• Navigate to Channels tab of your application

• Expand SMS via Bandwidth option

• Select + Create channel

• Choose your Bandwidth workspace integration from the Integration dropdown

• Enter Application ID and Phone number (found in your Bandwidth dashboard)

• Click Create channel

---

Optional SMS via Bandwidth field

• Escalation: Select from an escalation integration set up under your workspace Settings for optional agent transfer

Need context on other fields? See Manage channels