SMS via Bandwidth

Learn to set up an SMS via Bandwidth communication channel for your application in your NLX workspace

The SMS vis Bandwidth channel requires a one-time integration in your workspace before a channel can be created.

This feature is currently available to enterprise tiers only.

Create SMS via Bandwidth channel

• Select Configuration tab of your application

• Choose + Add channel under Delivery section > Choose SMS via Bandwidth

• Choose your Bandwidth workspace integration from the Integration dropdown

Optional:

• Escalation: Select from an escalation integration set up under your workspace Settings for optional agent transfer

• Enter Application ID and Phone number (found in your Bandwidth dashboard)

• Click Create channel

• Click Save