Add + download script

Easily set up your Voice+ script in your NLX workspace

What's a Voice+ script?

A Voice+ script is where you'll set up the series of voice Steps for your conversational application to communicate to users. These Steps are synchronized in real time and mapped to the visual assets displayed to users from your web, mobile, or IoT application.

Add Script and Steps

  • Select Resources from workspace menu > Choose Voice+ > Create a new script or select an existing Voice+ script

  • Click + Add step > Enter the conversational AI assistant's voice line in the message field*

  • Repeat for each Step

  • Click Save

Avoid open-ended questions in Voice+ experiences. Example: A screen has a user tap a payment selection on file. Avoid messaging that asks "Would you like to use the card on file?" Instead, say "We can use the card on file. Tap confirm to authorize or select another card."

Optional (expand each Step to view):

  • Description: A brief description of the Step made visible when collapsing the Step

  • Action: Enable to apply one of three actions to a Step:

    • End: Terminates the call, ending the conversation session (may be applied on the last voice step of your Voice+ script)

    • Escalate: Proceeds from the Escalation edge of your Voice+ node in the intent flow

    • Continue: Proceeds from the Continuation edge of your Voice+ node in the intent flow

  • Analytics tags: Assign one or more tags to a Step and view the traversal rate through an Analytics dashboard panel

  • Skip translation: If enabled, the Step's messaging is excluded from all auto-translations

  • Actions: For cloning or deleting a particular Step

Download Steps

In preparation for the next stage of deploying and installing the NLX Touchpoint SDK, be sure to download your Voice+ Steps to a CSV or JSON file using the available Download option:

Group Steps

For Voice+ experiences that are comprised of screens with multiple voice Steps, you may easily group relevant Steps together:

  • Select New folder > Enter a name for the folder group

  • Drag and drop relevant Steps into folder

  • Repeat as needed

  • Click Save

Delete a folder and ungroup Steps by selecting the Ungroup icon beside the folder name.

Using Context variables

Context variables may be referenced in any messaging of your Voice+ Steps. They're useful to personalize the experience with users by referencing dynamic information (e.g., name, date) that is defined and set prior to the Voice+ experience starting.

Context variables must be created in your workspace and collected in a flow or via a Lifecycle hook just prior to the Voice+ node is reached.

  • Expand an existing step or + Add step > Select the messaging field

  • Enter an open curly brace { and choose the appropriate Context variable

  • Click Save

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