Voice+ scripts

Create structured voice-guided prompts for your web assets in the NLX platform

What's a Voice+ script?

A Voice+ script provides a multimodal experience that pairs defined voice prompts with visual assets from web, mobile, or IoT applications. Voice+ scripts are synchronized voice messaging prompts with the planned progression of steps customers take to complete a task online.

  1. A customer calls a phone number

  2. Your conversational AI application greets the customer and asks, “How may I help you?”

  3. Your application identifies the customer's intent and matches to an applicable flow

  4. An SMS containing a link to your web/mobile/IoT asset is texted to the customer

  5. From there, Voice+ mode initiates and your conversational AI application delivers voice prompts from a defined script that trigger in real time as a customer interacts with the digital experience

Watch a Voice+ script in action:

To access, click Resources in your workspace menu and choose Voice+ scripts:

Checklist

A Voice+ script experience must always employ the following to function:

Voice+ features

Add + download scriptDeploy script + install Touchpoint

Voice+ script settings

A Voice+ script's Settings tab provides a few options:

  • Description: Enter or modify an explanation of the resource for better filing and organization in the workspace

  • Tags: Add or remove Resource tags for better filing and organization in the workspace

  • API key: Enter your API key or auto-generate one for authorization

  • Whitelisted domains: Add your URL to this section to prevent CORS errors and allow for proper Voice+ script transmission. Supports both exact string matches and regex patterns:

    • Exact: https://example.com

    • Regex: ^https:\\/\\/[a-z0-9\\-_]+\\.herokuapp\\.com\\/?$

To delete a Voice+ script, select the Delete option under Danger zone. If a Voice+ node is referenced in a flow, modify the affected flows and create a new application build/re-deploy to experience the change.

Last updated