Overview
Develop conversational AI applications with NLX
AI applications are the core of how you build, run, and deliver conversational experiences with NLX. Whether you’re creating a simple chat assistant, a hands-free Voice+™ experience, or a fully autonomous agent capable of executing complex workflows, every solution starts with an application.
This chapter introduces the different types of AI applications you can build, how they run, and how they’re deployed across channels and environments.
What are AI applications?
An AI application is the deployable package that brings your conversational experience to life. Each application bundles your flows, knowledge bases, language settings, integrations, and delivery channels into a single unit that you can build, deploy, and iterate on.
Once deployed, your application becomes the backend runtime that powers conversations wherever your users interact, including web, mobile, voice, IVR, and more.
What you can build
NLX supports multiple types of AI applications, each optimized for different user interactions and levels of automation.
Core
The foundation of NLX's conversational automation and the most customizable application type
Voice+
A hands-free voice experience that synchronizes spoken commands with on-page navigation, form filling, and contextual actions
Agentic
A powerful application type that lets your AI reason, plan, and execute multi-step tasks using LLMs, APIs, tools, and custom workflows
Async Worker
Fully autonomous background agents capable of running tasks independently, such as researching the web or generating content
How you can deploy
Deploying an application means packaging your flows, configuration, and resources into a runnable version and pushing it to the channels where it will operate.
Each NLX application can be deployed in multiple ways, across channels, websites, hosted NLX Touchpoint apps, or as an MCP server, depending on where and how you want users (or other AI clients) to interact with it.
Channels
Includes chat, voice/IVR, API, social channels, and CCaaS platforms like Amazon Connect and Genesys
Touchpoint SDK
Add your AI assistant to your website or mobile app using the NLX Touchpoint SDK, including Voice+ interactions
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