# Support ## How to contact us We want you to feel supported as an NLX user. If you experience production issues or have a feature request, please reach us through one of the available methods. {% hint style="info" %} Once your ticket is received and reviewed by our Support Team, a ticket number, type, category, and priority will be assigned. You'll also receive an email confirmation with the ticket number. To add comments to a ticket, simply reply to your confirmation email. {% endhint %} ## Submit a ticket from your account Easily generate a support ticket from your NLX workspace. * Select *Support* from your workspace navigation menu > Click *Contact support* * Complete all fields under the *Contact us* section * Provide a description of the issue, inquiry, or feature request ## Send an email Write to Include the following in your message: * Subject specific to the issue * Description of issue, inquiry, or feature request * Steps to reproduce the issue (if applicable), including screenshots * Device type (mobile or desktop) and browser type --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nlx.ai/platform/nlx-platform-guide/resources/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.