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Support

Access the Support Team for issues, inquiries, or requests about the NLX platform

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How to contact us

We want you to feel supported as an NLX user. If you experience production issues or have a feature request, please reach us through one of the available methods.

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Once your ticket is received and reviewed by our Support Team, a ticket number, type, category, and priority will be assigned. You'll also receive an email confirmation with the ticket number. To add comments to a ticket, simply reply to your confirmation email.

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Submit a ticket from your account

Easily generate a support ticket from your NLX workspace.

  • Select Support from your workspace navigation menu > Click Contact support

  • Complete all fields under the Contact us section

  • Provide a description of the issue, inquiry, or feature request

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Send an email

Write to [email protected]envelope

Include the following in your message:

  • Subject specific to the issue

  • Description of issue, inquiry, or feature request

  • Steps to reproduce the issue (if applicable), including screenshots

  • Device type (mobile or desktop) and browser type

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