Audit trail
Track every event in your agentic CX designer workspace with Audit logs for governance, troubleshooting, and compliance.
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Track every event in your agentic CX designer workspace with Audit logs for governance, troubleshooting, and compliance.
Audit gives governance and administrator teams a centralized place to review change activity inside an agentic CX designer workspace.
Use Audit to see who changed what, when the change happened, and where it occurred. Audit logs capture write and delete events across workspace resources such as applications, flows, integrations, guardrails, and more. This makes it easier to reconstruct change history, investigate unexpected configuration changes, and support internal review or compliance processes.
Use Audit to:
Trace configuration changes that may affect application behavior
Confirm who created, updated, or removed a resource
Review activity around sensitive or production-impacting assets
Support security or governance investigations
Monitor adherence to internal change-management processes
Provide evidence of workspace activity for audit or compliance reviews
To access Audit logs:
Select your username from the workspace menu.
Choose Workspace settings.
Select the Audit tab.
Each row in the Audit table provides details about a workspace event.
Event
A short description of the change, such as updating a flow or deleting an integration.
Event source
The workspace area or system component where the change occurred, such as Canvas, Integrations, or Workspace settings.
Event type
The type of action, such as Write or Delete.
Time
When the event occurred.
User
The user who performed the action.
Use filters at the top of the Audit page to narrow the log to the activity you want to review.
Start / End time
Limit results to a specific date and time range.
Principal email
View events performed by a specific user.
Event type
Filter by action type, such as Write or Delete.
Event name
Focus on a specific kind of change, such as a deployment event or resource update.
Filtering helps you quickly find the most relevant events when investigating a change, reviewing user activity, or confirming when a resource was updated.
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