# Roles & permissions

### Accessing your account

Access in NLX is workspace-based, giving teams precise control over who can view, edit, or manage different parts of an application.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><p><i class="fa-gear">:gear:</i></p><p><strong>Account dashboard</strong></p></td><td><a href="https://admin.nlx.ai">admin.nlx.ai</a><br>Use if an account owner/admin or if managing multiple enterprise workspaces</td><td><a href="https://admin.nlx.ai/">https://admin.nlx.ai/</a></td></tr><tr><td><p><i class="fa-grid">:grid:</i></p><p><strong>Workspace</strong></p></td><td><a href="https://platform.nlx.ai">platform.nlx.ai</a><br>Directly log into a workspace. NLX remembers the last active workspace for enterprise tier</td><td><a href="https://platform.nlx.ai/">https://platform.nlx.ai/</a></td></tr></tbody></table>

***

Only Account admins/owners may add, modify, or remove users within an NLX account.

{% columns %}
{% column %}

#### Add user

* From the Account dashboard, select *Users*
* Click *New user*
* Enter the user’s name and email
* Enable Account admin if granting full account access
* Click *Create*
  {% endcolumn %}

{% column %}

#### Edit role

* In *Users*, locate and select a user
* Under the *Role* tab, adjust workspace access and role(s)
* To make a user an Account administrator, open the *Settings* tab and enable toggle
* Click *Save*
  {% endcolumn %}

{% column %}

#### Delete user

* In *Users*, locate and select the user
* Under the *Settings* tab, click *Delete user*

  > <i class="fa-lightbulb">:lightbulb:</i> Removing a user deletes their access from all workspaces as well as the NLX account
  > {% endcolumn %}
  > {% endcolumns %}

### Roles & permissions

| Role                            | Description                                                                                                    | Permission operations                                                                               |
| ------------------------------- | -------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------- |
| **Account Administrator/Owner** | Full access across all account resources and workspaces. Can invite users, create workspaces, and manage roles | All permissions on all resources                                                                    |
| **Administrator**               | Full control within assigned workspaces. Cannot manage users                                                   | Edit access to all workspace resources                                                              |
| **Developer**                   | Creates and modifies technical resource                                                                        | Edit: Integrations, APIs, Knowledge Bases, Context Variables, Modalities, Secrets. View: all others |
| **Content Manager**             | Manages conversational design content                                                                          | Edit: Flows, Slots, Voice+ Scripts, Knowledge Bases, Translations. View: all others                 |
| **Analyst**                     | Focused on insights and performance metrics                                                                    | Edit: Analytics, Training, Conversation History. No access to other resources                       |
| **Read-Only**                   | Observes workspace content without editing                                                                     | View access to all resources                                                                        |

### Custom roles *(Enterprise)*

Define custom roles for granular control. By default, all permissions on a custom role are set to None. Be sure to review each resource category before saving.

To create:

* From the Account dashboard, select *Users* > *Roles* > *New role*
* Enter a name and click *Create*
* Expand each resource category to assign None, View, or Edit
* Adjust conditional toggles for advanced access rules
* Click *Save*

Before assigning roles to teammates, Account admins can masquerade as the role and test:

* Go to *Roles* in the Account dashboard
* Select a role and click *Test*
* Choose a workspace to test in and click *Confirm*
* To exit test mode, select your username and return to the dashboard

### Audit *(Enterprise)*

The *Audit* page records all write and delete events across your workspace, providing a complete history of activity for accountability and compliance.

{% @arcade/embed flowId="6d5nfXYnIZqbxwVSM6s4" url="<https://app.arcade.software/share/6d5nfXYnIZqbxwVSM6s4>" %}

* Click your username in the workspace menu
* Select *Workspace settings* > *Audit*

#### Audit details

* *Event*: A short description of the action taken
* *Event source*: Where the change originated
* *Event type*: Whether the action was a *Write* or *Delete*
* *Time + User*: Timestamp and user (hover to view full email)

{% hint style="info" %}
Use filters to quickly investigate changes or confirm security compliance.
{% endhint %}


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