Types
Explore the various types of external connections you can set up in your NLX workspace
Integrations extend what your NLX AI apps can do. From how they communicate with users, to how they understand language, generate outputs, and connect to your business systems. Each type of integration unlocks different capabilities.
Select a type that fits your use case to get started or explore below for a full overview of all integration categories in NLX and what they’re used for:
Channels
Channel integrations allow your AI application to send and receive messages through external communication platforms. These define the delivery surface for conversations: chat, voice, phone/IVR, social, mobile, and more.
Use channel integrations when you want your application to run on a specific platform.
Did you know? Every NLX app includes a built-in API channel with native Voice channel (for web/mobile via Touchpoint).
Examples:
Amazon Connect
Alexa
Twilio
Slack
Zendesk Sunshine
NLP engines
NLP engine integrations provide the natural-language understanding needed for classic intent-based routing and structured flows. These engines classify user intents and extract values that your flows rely on.
Use NLP engines when you want deterministic language understanding and flow invocation.
Did you know? NLX includes a native NLP engine with optional NLX Boost, so you can handle intent recognition, language disambiguation, and app builds without needing an external NLP (unless you prefer to bring your own).
Examples:
Amazon Lex
Google Dialogflow
Custom NLP
LLM services
LLM integrations provide generative AI capabilities for messaging, decision-making, summarization, tool use, and NLX’s Generative Journey®. These models enable flexible, contextual reasoning beyond traditional NLU.
Use LLM services when you want AI-driven logic, semantic generation, retrieval, or agentic task completion.
Did you know? NLX provides a built-in generative model for flows and agentic Generative Journey, so you can optionally integrate an external LLM.
Examples:
OpenAI
Anthropic
Google Vertex AI
Cohere
Cerebras
Managed integrations
Managed data requests provide ready-made connectors maintained by NLX. These remove setup complexity and allow you to instantly bring external systems into your flows or agentic tools, like calendars, CRMs, productivity suites, marketing platforms, and more.
Use managed integrations when you want fast reliable access to common third-party tools without custom development.
Examples:
HubSpot
Google Workspace
Airtable
Zendesk
Shopify
Snowflake
Custom integrations
Custom data requests allow you to integrate any external system by defining your own webhook or API models. You control authentication, payloads, schemas, and environments, making this ideal for internal business logic or bespoke services.
Use custom integrations when you need NLX to call your own APIs or private systems not covered by a managed provider.
Examples:
Internal scheduling APIs
CRM or user profile services
Custom databases
Proprietary workflows
Text-to-speech (TTS)
TTS integrations synthesize spoken responses for any voice-based experience, including Voice+™, phone/IVR, and voice chat. These providers let you select language, persona, tone, and attributes.
Use TTS providers when your app needs natural-sounding or brand-aligned voice output.
Did you know? NLX provides five built-in TTS providers for its native voice channel, so you can skip the time to integrate.
Examples:
Inworld
ElevenLabs
Hume
Amazon Polly
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