# Genesys SMS

{% hint style="info" %}
This feature is currently available to enterprise tiers only.
{% endhint %}

### Prerequisites

Assigning this channel to an application requires a one-time integration of Genesys in your NLX workspace.

<a href="../../../integrations/types/channels/genesys" class="button primary">Integrate Genesys</a>

### Add channel to app

1. Select *Configuration* tab of your application&#x20;
2. Choose *+ Add channel* under *Delivery* section > Choose Genesys SMS
3. Choose your *Genesys* workspace integration from the *Integration* dropdown
4. Create an [application build and deploy](https://docs.nlx.ai/platform/nlx-platform-guide/setup#deployment)

Once your application is deployed in NLX, log in to your Genesys instance.

5. From your Genesys instance, go to *Admin* > *Architect*
6. Select *Inbound Call Flow*
7. Complete all necessary fields > Click *Create Flow*
8. Once in the Call Flow, click *Reusable Tasks* in the left pane
9. Select *Add action here > C*lick *Toolbox* > *Call Lex V2 Bot*
10. Call via API the `putIntegrationsBotconnectorIntegrationIdBots` function using the Genesys SDK. The endpoint is `/api/v2/integrations/botconnector/{integrationId}/bots`

    ```
    {
    		"chatBots": [
    			{
    				"id": "11095674-46cc-4a87-b0bb-385b317ad547",
    				"name": "SMS Dev",
    				"versions": [
    					{
    						"version": "prod",
    						"supportedLanguages": [
    							"en-us"
    						],
    						"intents": [
    							{
    								"name": "Success"
    							},
    							{
    								"name": "Escalation"
    							}
    						]
    					}
    				]
    			}
    		]
    	}
    ```
11. Choose your application name (thanks to Step 6) from the dropdown
12. For the *Initial Intent Name* field, select the Intent you want to trigger initially (e.g., Welcome)
13. Under *Input*, enter the following three inputs:
    * Enter `nlx_botUrl` in Key Name field > Retrieve URL from the [deployment details link](https://docs.nlx.ai/platform/nlx-platform-guide/setup#deployment) in your NLX workspace for Variable to Assign field
    * Enter `nlx_conversationID` in Key Name field > Add the `Call.ConversationID` Genesys variable to the Variable to Assign field
    * Enter `nlx_customerNumber` in Key Name field > Add the `Call.Ani` Genesys variable to the Variable to Assign field
14. Under *Outputs*, enter `nlx_action` in Key Name field and *Flow\.nlx\_action* in Variable to Assign field
15. You may act on the Flow\.nlx\_action to to escalate to a human agent. To achieve this, set the following parameters:
    * *Name*: `Decision`
    * *Expression:* `Flow.nlx_action=="ESCALATE"`

<figure><img src="https://2737319166-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHCxYxhIU0Bqkjj942mGk%2Fuploads%2F3fHJiXntFSZFP2INgxtT%2Fsms.png?alt=media&#x26;token=0b6ab037-5a61-460d-841a-1c26565d5f25" alt=""><figcaption><p>Flow in Genesys</p></figcaption></figure>

Need more context? See official [Genesys documentation](https://help.mypurecloud.com/articles/call-lex-v2-bot-action/)


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