# Genesys

### Integrate Genesys

To integrate the *Genesys* channel, begin by selecting *Resources* from your workspace menu and choosing *Integrations*:

1. Choose *+ Add integration* > Select *Genesys* from the dropdown
2. Provide a name for your Genesys integration 
3. Click the link to deploy the CloudFormation template

You will be directed to AWS and asked to sign into your account.

4. The Quick create stack page appears with Template, Stack Name, and Parameters information. In the Capabilities section at the bottom of that page, select the acknowledgment checkbox and click *Create stack*
5. Once the stack is created and deployed, select the *Outputs* tab and under the *Key* section you’ll find the *GenesysLexRoleArn* field. Copy the output of GenesysLexRoleArn field 

The following steps are done within your Genesys PureCloud instance:

6. Navigate to the Admin menu 
7. Under the Admin menu, click *Integrations* > Click *Add Integration*
8. Locate the Amazon Lex V2 integration > In the Amazon V2 Lex tile, click *Install*
9. Go back to the *Integrations* tab > Click *More* next to the Amazon Lex V2 Integration > Select *Edit Integration*
10. Click the *Configuration* tab > Click the *Credentials* tab
11. Click the *Configure* button **>** Paste the ARN you copied earlier into the Role ARN box
12. Click *OK* > Click *Save*
13. Select the *Details* tab
14. To activate the integration, click *Inactive*. The Change Status dialog box will appear and ask you to confirm that you want to activate Amazon Lex. Click *Yes* and the status will change to *Active* 

<figure><img src="https://2737319166-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHCxYxhIU0Bqkjj942mGk%2Fuploads%2FnDCvAzawPi9gRA8u4rwF%2FScreen%20Shot%202023-03-21%20at%2010.58.32%20AM.png?alt=media&#x26;token=65e48b32-3c64-4c5e-9f36-d1b9c74b19d2" alt=""><figcaption><p>Configuration tab in Genesys Console</p></figcaption></figure>

> Optional:&#x20;
>
> * On the Advanced tab of Configuration, define the AWS regions in which to look for Amazon Lex V2 bots. By default, this setting is `{}`, and Genesys Cloud searches only for the current region. However, you can specify the following: `{"regions": [ "us-east-1", "us-west-2"]}` With this configuration, Genesys Cloud searches the `us-east-1` and `us-east-2` regions

15. Navigate back to your NLX workspace&#x20;
16. Click *Create integration*

{% hint style="info" %}
For more detailed information, navigate to the official [Genesys Lex Integration guide](https://help.mypurecloud.com/articles/amazon-lex-v2-quick-start-guide/).&#x20;
{% endhint %}

### Next steps

To successfully use your Genesys integration with applications created in your workspace, be sure to complete the following:

1. Create or select an existing [Core application](https://docs.nlx.ai/platform/nlx-platform-guide/ai-applications/types/core) in your NLX workspace
2. From your app's *Configuration* tab, add your Genesys channel under the Delivery section
3. Create an application [build and deploy](https://docs.nlx.ai/platform/nlx-platform-guide/ai-applications/types/core#deployment)