Access control

Manage user roles and permissions with your NLX account and workspaces

Accessing your account

Access in NLX is workspace-based, giving teams precise control over who can view, edit, or manage different parts of an application.

Account dashboard

admin.nlx.ai Use if an account owner/admin or if managing multiple enterprise workspaces

Workspace

platform.nlx.ai Directly log into a workspace. NLX remembers the last active workspace for enterprise tier

Only Account admins/owners may add, modify, or remove users within an NLX account.

Add user

  • From the Account dashboard, select Users

  • Click New user

  • Enter the user’s name and email

  • Enable Account admin if granting full account access

  • Click Create

Edit role

  • In Users, locate and select a user

  • Under the Role tab, adjust workspace access and role(s)

  • To make a user an Account administrator, open the Settings tab and enable toggle

  • Click Save

Delete user

  • In Users, locate and select the user

  • Under the Settings tab, click Delete user

    Removing a user deletes their access from all workspaces as well as the NLX account

Roles & permissions

Role
Description
Permission operations

Account Administrator/Owner

Full access across all account resources and workspaces. Can invite users, create workspaces, and manage roles

All permissions on all resources

Administrator

Full control within assigned workspaces. Cannot manage users

Edit access to all workspace resources

Developer

Creates and modifies technical resource

Edit: Integrations, APIs, Knowledge Bases, Context Variables, Modalities, Secrets. View: all others

Content Manager

Manages conversational design content

Edit: Flows, Slots, Voice+ Scripts, Knowledge Bases, Translations. View: all others

Analyst

Focused on insights and performance metrics

Edit: Analytics, Training, Conversation History. No access to other resources

Read-Only

Observes workspace content without editing

View access to all resources

Custom roles (Enterprise)

Define custom roles for granular control. By default, all permissions on a custom role are set to None. Be sure to review each resource category before saving.

To create:

  • From the Account dashboard, select Users > Roles > New role

  • Enter a name and click Create

  • Expand each resource category to assign None, View, or Edit

  • Adjust conditional toggles for advanced access rules

  • Click Save

Before assigning roles to teammates, Account admins can masquerade as the role and test:

  • Go to Roles in the Account dashboard

  • Select a role and click Test

  • Choose a workspace to test in and click Confirm

  • To exit test mode, select your username and return to the dashboard

Audit (Enterprise)

The Audit page records all write and delete events across your workspace, providing a complete history of activity for accountability and compliance.

  • Click your username in the workspace menu

  • Select Workspace settings > Audit

Audit details

  • Event: A short description of the action taken

  • Event source: Where the change originated

  • Event type: Whether the action was a Write or Delete

  • Time + User: Timestamp and user (hover to view full email)

Use filters to quickly investigate changes or confirm security compliance.

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