WhatsApp via Twilio

Learn to set up a WhatsApp via Twilio communication channel for your application in your NLX workspace

The WhatsApp via Twilio channel requires a one-time integration in your workspace before a channel can be created.

This feature is currently available to enterprise tiers only.

Create WhatsApp via Twilio channel

• Select Configuration tab of your application

• Choose + Add channel under Delivery section > Choose WhatsApp via Twilio

• Choose your Twilio workspace integration from the Integration dropdown

• Enter Phone number

• Click Create channel

• Click Save

Phone number is unique to the WhatsApp via Twilio channel and will need to be copied over from Twilio manually. When you build and deploy your application, NLX ensures that Twilio routes traffic from the assigned phone number to your deployed application.