MCP Tools

MCP (Model Context Protocol) tools allow Voice+ to go beyond simple conversations by invoking external flows that fetch live data, trigger actions, and even send commands back to the frontend. With MCP enabled, you can create dynamic, context-aware experiences that bridge Voice+ conversations with custom business logic.

Defining the Payload

Example Payloads

Sample Knowledge Base Response Handler

function handleCustomCommand(action, payload) {
  // Example: Voice-enabled product search
  if (action === "animalPolicy") {
    setDogPolicy(payload.dog);
    setCatPolicy(payload.cat);
  }
}

const touchpointOptions = {
  config: {
    applicationUrl: "YOUR_APPLICATION_URL",
    headers: {
      "nlx-api-key": "YOUR_API_KEY",
    },
    languageCode: "en-US",
  },
  input: "voiceMini", // Enables voice input with bidirectional support
  bidirectional: {
    custom: handleCustomCommand,
  },
};