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SMS via Bandwidth

Learn to set up an SMS via Bandwidth communication channel for your application in your NLX workspace

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This feature is currently available to enterprise tiers only.

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Prerequisites

Assigning this channel to an application requires a one-time integration of Bandwidth in your NLX workspace.

Integrate Bandwidth

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Add channel to app

  1. Select Configuration tab of your application

  2. Choose + Add channel under Delivery section > Choose SMS via Bandwidth

  3. Choose your Bandwidth workspace integration from the Integration dropdown

Optional:

  • Escalation: Select from an escalation integration set up under your workspace Settings for optional agent transfer

  1. Enter Application ID and Phone number (found in your Bandwidth dashboardarrow-up-right)

  2. Click Create channel

  3. Click Save

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