SMS via Bandwidth

Learn to set up an SMS via Bandwidth communication channel for your application in your NLX workspace

This feature is currently available to enterprise tiers only.

Prerequisites

Assigning this channel to an application requires a one-time integration of Bandwidth in your NLX workspace.

Integrate Bandwidth

Add channel to app

1. Select Configuration tab of your application

2. Choose + Add channel under Delivery section > Choose SMS via Bandwidth

3. Choose your Bandwidth workspace integration from the Integration dropdown

Optional:

• Escalation: Select from an escalation integration set up under your workspace Settings for optional agent transfer

1. Enter Application ID and Phone number (found in your Bandwidth dashboard)

2. Click Create channel

3. Click Save