Amazon Chime SDK

Learn to set up an Amazon Chime SDK communication channel for your application in your NLX workspace

This feature is currently available to enterprise tiers only.

Prerequisites

Assigning this channel to an application requires a one-time integration of Genesys in your NLX workspace.

Integrate Amazon Chime SDK

Add channel to app

  1. Select Configuration tab of your application

  2. Choose + Add channel under Delivery section > Choose Amazon Chime SDK

  3. Choose your Amazon Chime SDK workspace integration from the Integration dropdown

Optional:

  • Region: Deploy your AWS resources in a desired region

  • Fulfillment Lambda ARN: The AWS Lambda function used for fulfilling Amazon Chime SDK

  • Voice settings by language: Enter an Amazon Chime SDK phone number by adding the language code + phone number combination

  • Default escalation phone number: Allows you to override a transfer number in an Escalation node payload

  1. Click Create channel

  2. Click Save

  3. Create an application build and deploy

For voice-enabled conversations using Amazon Chime SDK, include the phone number under the Voice settings by language section. Phone numbers must be entered without spaces or dashes and preceded by a + and the country code (e.g., +15551234567)

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