# Amazon Chime SDK

{% hint style="info" %}
This feature is currently available to enterprise tiers only.
{% endhint %}

### Prerequisites

Assigning this channel to an application requires a one-time integration of Genesys in your NLX workspace.

<a href="../../../integrations/types/channels/amazon-chime-sdk" class="button primary">Integrate Amazon Chime SDK</a>

### Add channel to app

1. Select *Configuration* tab of your application&#x20;
2. Choose *+ Add channel* under *Delivery* section > Choose Amazon Chime SDK
3. Choose your Amazon Chime SDK workspace integration from the *Integration* dropdown

> Optional:
>
> * *Region*: Deploy your AWS resources in a desired region
> * *Fulfillment Lambda ARN*: The AWS Lambda function used for fulfilling Amazon Chime SDK
> * *Voice settings by language*: Enter an Amazon Chime SDK phone number by adding the language code + phone number combination
> * *Default escalation phone number*: Allows you to override a transfer number in an [Escalation node payload](https://docs.nlx.ai/platform/nlx-platform-guide/flows-and-building-blocks/overview/nodes#escalate)

5. Click *Create channel*
6. Click *Save*
7. Create an [application build and deploy](https://docs.nlx.ai/platform/nlx-platform-guide/setup#deployment)

{% hint style="info" %}
For voice-enabled conversations using Amazon Chime SDK, include the phone number under the *Voice settings by language* section. Phone numbers must be entered without spaces or dashes and preceded by a + and the country code (e.g., +15551234567)
{% endhint %}


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