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Amazon Chime SDK

Learn to set up an Amazon Chime SDK communication channel for your application in your NLX workspace

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This feature is currently available to enterprise tiers only.

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Prerequisites

Assigning this channel to an application requires a one-time integration of Genesys in your NLX workspace.

Integrate Amazon Chime SDK

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Add channel to app

  1. Select Configuration tab of your application

  2. Choose + Add channel under Delivery section > Choose Amazon Chime SDK

  3. Choose your Amazon Chime SDK workspace integration from the Integration dropdown

Optional:

  • Region: Deploy your AWS resources in a desired region

  • Fulfillment Lambda ARN: The AWS Lambda function used for fulfilling Amazon Chime SDK

  • Voice settings by language: Enter an Amazon Chime SDK phone number by adding the language code + phone number combination

  • Default escalation phone number: Allows you to override a transfer number in an Escalation node payload

  1. Click Create channel

  2. Click Save

  3. Create an application build and deploy

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For voice-enabled conversations using Amazon Chime SDK, include the phone number under the Voice settings by language section. Phone numbers must be entered without spaces or dashes and preceded by a + and the country code (e.g., +15551234567)

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