Amazon Chime SDK

Learn to set up an Amazon Chime SDK communication channel for your application in your NLX workspace

The Amazon Chime SDK channel requires a one-time integration in your workspace before a channel can be created.

Create Amazon Chime SDK channel

• Navigate to Channels tab of your application

• Expand Amazon Chime SDK option

• Select + Create channel

• Choose your Amazon Chime SDK workspace integration from the Integration dropdown

Optional:

• Region: Deploy your AWS resources in a desired region

• Fulfillment Lambda ARN: The AWS Lambda function used for fulfilling Amazon Chime SDK

• Voice settings by language: Enter an Amazon Chime SDK phone number by adding the language code + phone number combination

• Default escalation phone number: Allows you to override a transfer number in an Escalation node payload

• Click Create channel

For voice-enabled conversations using Amazon Chime SDK, include the phone number under the Voice settings by language section. Phone numbers must be entered without spaces or dashes and preceded by a + and the country code (e.g., [phone])